At NZ Retail Equipment Limited, your privacy matters to us. This policy outlines how we collect, use, store, protect and share your personal information, from our website and your rights under the New Zealand Privacy Act 2020.

1.       Purpose of Collection of Personal Information

We only collect personal information where it is necessary for a lawful purpose directly connected with our business functions, including:

(a)     Responding to sales enquiries;

(b)     Managing showroom bookings;

(c)     Responding to general enquiries; and

(d)     Maintaining customer contact records and files.

2.       Source of Personal Information

We collect personal information directly from the individual wherever reasonably practicable.

We collect personal information from individuals only when it is voluntarily provided through our website.

If we collect personal information from a source other than the individual concerned, we will take reasonable steps to notify the individual of the collection, the purpose of collection, the intended recipients of the information, and their rights of access and correction, unless an exception under the Privacy Act 2020 applies.

3.       Collection of Information from Individuals

Where practicable, we take reasonable steps to ensure individuals are aware of:

(a)     The fact that their personal information is being collected;

(b)     The purpose for which it is being collected;

(c)     The intended recipients;

(d)     How to access and correct their information; and

(e)     Whether provision of the information is required or voluntary.

4.       Storage and Security

We take reasonable steps to protect personal information against loss, unauthorised access, modification or disclosure. 

5.       Access to Personal Information

Individuals are entitled to request access to personal information we hold about them.

Access requests may be made by emailing in the address privacy@nzre.nz. Requests will be handled in accordance with the Privacy Act 2020, including statutory response timeframes and permitted grounds for refusal.

6.       Correction of Personal Information

Individuals may request correction of personal information we hold about them if it is inaccurate, incomplete, or outdated.

7.       Accuracy of Personal Information

We take reasonable steps to ensure that personal information is accurate, is up‑to‑date, is relevant and not misleading.

Information is updated when notifications are received from individuals, and we may contact individuals to confirm details where appropriate.

8.       Retention of Personal Information

We do not retain personal information for longer than is reasonably required for:

(a)     Customer relationship management;

(b)     Operational requirements; or

(c)     Legal and regulatory obligations.

Where information is no longer required, it is securely deleted or anonymised where practicable.

9.       Limits on Use of Personal Information

Personal information is used only for the purpose for which it was collected, or for a directly related purpose that an individual would reasonably expect.

We do not use personal information in a manner that is inconsistent with its original collection purpose.

10.    Limits on Disclosure

We disclose personal information only where:

(a)     Disclosure is necessary to provide services or manage relationships with individuals;

(b)     Disclosure is authorised by the individual or their organisation; or

(c)     Disclosure is required or permitted by law.

We may disclose personal information to third-party service providers that assist us in operating our business, including Fabric (New Zealand), where necessary for the purposes described in this policy.

Where personal information is disclosed to third parties, we take reasonable steps to ensure the information is protected and used only for the purpose for which it was disclosed.

11.    Unique Identifiers

We may assign unique identifiers to individuals where necessary for operational purposes, including customer file reference numbers and unique customer identification codes.

We do not use unique identifiers in a way that would unlawfully identify or disadvantage individuals.

12.    Privacy Officer

We have appointed a Privacy Officer as required under the Privacy Act 2020.

Privacy Officer Name – Tirina Robinson
Email: privacy@nzre.nz

We will respond to privacy requests in accordance with the Privacy Act 2020, generally within 20 working days.

13.    Complaints

If you believe we have breached the Privacy Act 2020, please contact our Privacy Officer first.

You may also complain to the Office of the Privacy Commissioner (New Zealand)- www.privacy.org.nz.  

14.    Policy Updates

This policy may be updated from time to time. The latest version will be made available upon request or via our website where applicable.

Last updated: September 2026